Privacy Policy

British Bathroom Fittings” is committed to protecting customer privacy. This notice is our way of telling you what information we collect about you, why we need it, how we use the information, and what your rights are.

You can find out how to contact us in Section 10 below

The information we collect from you is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. if you have made a purchase with us, we use your personal data to process the payment and fulfill your order); or

we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us); or

it is in our legitimate interests as an e-commerce company to maintain and promote our services. By better understanding our customers we can continue to improve our product offering and customer experience. We use information about you to personalise your view of the Site, and to make it more interesting and relevant in respect of the products and offers on view.

We collect the following types of information:

When you use the “British Bathroom Fittings” site, we record some information relating to the technology that you use to browse and at times, the activity you take on the website. This includes, but isn't limited to:

Your IP address and IP location, web-browser and version, device type, computer operating system, the products and pages you have interacted with, and page interaction information.

We are required by law to keep your personal data only for as long as is necessary for the purposes for which we are using it. The period for which we keep your personal information will be determined by a number of criteria, including the purposes for which we are using the information, the amount and sensitivity of the information, the potential risk from any unauthorised use or disclosure of the information, and our legal and regulatory obligations.

We rely on third parties to provide you our Website and to process your personal data on our behalf. These third parties are only allowed to process your data on our behalf upon our explicit written instructions.

We warrant that all third parties are selected with due care and are obliged to ensure the safety and integrity of your personal data.

We do not sell any of your personal data in an identifiable manner to any other parties – including your name, address, email address or credit card information. However, we may send anonymised data to other organisations that may use those data for improving products and services as well as to tailor the marking, displaying and selling of those goods and services.

Information stored and processed by “British Bathroom Fittings” is secure to the latest industry standard, for example:

When you input your information into our website, we transfer your information to our secure servers via Secure Standard Layer software, known as SSL. You can find details of our certificate my clicking on the [LOCK] icon at the top of your web browser.

We store your personal details on secure servers which utilise high level security protocols. This is industry standard and used by thousands of companies across the world.

Whilst we do everything within our power to ensure that personal data is protected at all times from our Site, we cannot guarantee the security and integrity of the information that has been transmitted to our Site.

Depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.

If you no longer want to receive marketing communications from us, you can change your preferences at any time by contacting us, or clicking on the ‘unsubscribe’ link in a marketing email. If you unsubscribe from marketing emails please note we may still need to contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights).

You can choose a range of cookie settings in your browser. Guidelines about how to do this can be found here:

However, not allowing cookies when visiting the Website may have an adverse effect on how functional the “British Bathroom Fittings” site is. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete user experience that we pride ourselves on providing our customers.

If you are having difficulties placing an order, we can process this over the telephone for you by calling 020 80171343.

You have the following rights related to the information that we maintain about you:

We will usually inform you (before collecting your data) if we intend to use your data for such purposes.

The right to request to access the information we hold about you.