Returns & Refunds

30-day returns for a refund.

Following delivery you may return any non-faulty Goods to us providing that you notify us of your desire to return an item by telephone or by e-mail. This allows us to send you your return label via email.

Please do not fit any damaged goods, as we will be unable to replace or refund damaged items which have been installed or made-to-order. All returns that are not returned in excellent condition or with the return label or other adhesive on the original packaging or product will be refused.

We will refund you using the same means of payment as you used to pay for your order or purchase or if you wish, opt for another refund method (credit or voucher).
We won’t charge you a restocking fee for returning your products, but you will be required to pay the transportation costs incurred by the return (or arrange your own delivery back to us).

Easy Returns & Exchanges:

If you decide you don't want a product, you can return your items within 30 days of delivery for a fullrefund.

Simply call us on 02080171343 or email at info@britishbathroomfittings.co.ukand we’ll be happy to helparrange your return.